Privacy Policy

WellBeing International (“WBI”) has created this Privacy Policy (“Policy”) to demonstrate our commitment to protecting your privacy and safeguarding any personal details you provide to us by any means, including via our websites, and, on mobile applications offered to users in the United States, or by email, mail or any other communications.

WBI has an additional website, WellBeing International Studies Repository, www.wellbeingintlstudiesrepository.  This website is a digital data repository hosted by Digital Commons, a subsidiary of Elsevier, and follows the host’s privacy policy.  Their privacy policy is consistent with WBI’s privacy policy.  

This Policy explains how we collect, use, maintain and disclose information collected from users and supporters through the WBI website (Site) that links to this Policy.  

PLEASE READ THIS POLICY CAREFULLY. By using our Site or providing us with your personal information, you (“user,” “you,” or “your”) are agreeing to this Policy. We may update this Policy from time to time without notice to you. Any changes to this Policy will apply immediately upon posting to the Site, so please check them regularly. BY USING OR OTHERWISE ACCESSING THE SITES, POSTING OR DOWNLOADING CONTENT OR ANY OTHER INFORMATION TO OR FROM THE SITES, OR PROVIDING US ANY PERSONAL DETAILS BY ANY OTHER MEANS, YOU HEREBY AGREE TO AND SHALL BE SUBJECT TO THIS POLICY AND ANY CHANGES TO IT. Remember that your use of the Site is at all times subject to the WBI’s Terms of Use.  Print or download a copy of this Policy for your records. WBI is the sole owner of the information collected on our Site.

  1. What types of personal information about me is collected?

We may collect personal information (for example, your name, address, date of birth, email address, or telephone number) from you when you:

  1. Donate to us;
  2. Complete an online registration, survey, or another online form;
  3. Subscribe to our newsletters, updates, or alerts;
  4. Participate in our advocacy campaigns;
  5. Request information about WBI, including our programs and campaigns;
  6. Respond to our mailings; or
  7. Contact us or become involved with us in another way.

We may establish a WBI donor number, collect bank or credit card information, and information about your interests as part of these interactions.  Except where permitted by law, we will never collect sensitive personal information about you without your consent.

We will not sell, share or rent your personal information to others.

  1. Why do you need my personal information, and how do you want to use it?

There are different reasons why we might need your personal information. The main ones are to process your donation, to send you information that you have requested from us, to inform us about your interests and concerns relating to WBI’s mission, to keep records of our contact with you, and so that we can better meet your needs. We may also use your personal information for planning, analysis, and other operational purposes, such as understanding WBI supporters and potential donors.

We may use your personal information to contact you by mail, telephone, text, or email and keep you up to date on the work of WBI and how you can donate or help us in our efforts to raise vital funds. You can stop text messages at any time by texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to the number sending the text message, or you can tell us not to send you text messages by contacting us as described in this Policy.

We may use IP addresses to help us analyze trends, administer the Site, track users’ movement and gather broad demographic information for aggregate use. WBI will use your IP addresses to identify you if WBI believes it necessary to (i) facilitate payments of donations, (ii) protect WBI, the Site, users, or other individuals, or (iii) enforce the terms of and compliance with the WBI Terms of Use.

We will comply with state and federal law and any other applicable law or regulation when dealing with your personal information.

  1. How do you use information collected from my mobile device?

When you access the Site on your mobile device (“Mobile Device”), we may obtain information from your Mobile Device about the type of Mobile Device you are using and your Mobile Device identification information. We may also use technologies, such as location-based information, to provide you with tailored information and features as you use our Site.

We may use this information to notify you of features and products available on your Mobile Device. We may be required by third parties to collect the phone number of your mobile device. Some mobile network providers (“Mobile Providers”) in the U.S. are required to use technology that tracks the physical location of Mobile Devices that use their service. Depending on your Mobile Provider and Mobile Device, we may automatically receive this information. If we begin to offer services that use this tracking (“pinpointing”) information, we will obtain your consent (an opt-in) before using the information.

Most Mobile Devices provide users with the ability to disable location services. These controls are usually located in the Mobile Device’s settings menu. If you have questions about disabling your Mobile Device’s location services, we recommend that you contact your Mobile Provider or your Mobile Device manufacturer.

YOU UNDERSTAND THAT YOUR MOBILE PROVIDER MAY CHARGE YOU FEES FOR YOUR USE OF ITS NETWORK CONNECTION WHILE ACCESSING OR USING THE SITES, FOR DATA DOWNLOADING, EMAIL, TEXT MESSAGES, ROAMING, AND OTHER MOBILE PROVIDER OR THIRD-PARTY CHARGES. You understand that the Site is provided over the Internet and mobile networks, so the quality and availability of the Site may be affected by factors outside our control.

We do not guarantee that the Site will be compatible or operate with your Mobile Provider’s service plans, with any particular Mobile Device, or other pieces of hardware, software, equipment, or device you install on or use with your Mobile Device. We are not responsible if the Site is unavailable or cannot download or access all content available on the Site for any compatibility or interoperability issues or any communication system failure resulting in the Site being unavailable.

  1. Do you share my personal information with any other organizations or individuals?

We will not sell your personal information.  We will not share your personal information with any third parties except in the circumstances set out in this Section (and check the Section re Cookies).

We may allow our staff, consultants, or other providers to act on our behalf to access and use your personal information to understand your giving interests and history better and collect and analyze similar information about you from the public domain.  This may include your address, email address, telephone number, date of birth, income level, donation amounts, and histories.

We may also allow our staff, consultants, or other providers acting on our behalf to access and use your personal information for the purposes you have provided to us, including providing the programs and services described on the Site and contacting you regarding those programs. If we do this, we will not give those individuals/organizations any rights to use your personal information (or contact you) beyond what is necessary to assist us.

We may share or disclose your personal information if required to do so by any law or court order. We may also merge or partner with other organizations and, in so doing, acquire or transfer information. Your personal information collected through our Site may be among the transferred assets. If a portion or substantially all of our assets are sold or transferred to a third party, your personal information would likely be a transferred asset, and you, as a result, agree to such a transfer.

We may also use and share non-personal information – that is, de-identified information that cannot be used to identify you – for appropriate lawful business purposes.

  1. How is my donation processed?

Neon Pay, our Payment Card Industry Data Security Standard (PCI DSS) platform, securely processes online donations.  Neon Pay is a secure, fully tokenized level 1 PCI-DSS compliant platform with the highest certification standard.  Encrypted form (SSL Protocol) payment details are collected.  Any offline donations you make by check, monthly debit, or credit card are securely processed by WBI.  Any credit card details provided to WBI over the phone are retained only for as long as it takes to securely process your payment, at which point all but the last four digits of your card number are redacted from our records.

  1. How do you keep my information secure?

Our Site is directly linked to WBI’s donor management provider and payment processor, Neon One. All data is encrypted during transmission using SSL (HTTPS).   Neon One’s donor management platform has security measures to protect against the loss, misuse, and alteration of the information under our control.  Sensitive data at rest is encrypted following industry best practices, using either one-way or two-way hashing.  Neon One partners with Amazon Web Services to manage their server environment.  

While we use SSL encryption to protect personal information online, we also do everything in our power to protect user information offline.

We make no representations about any other websites. When you access any other website through a link on our Site (including social media sites), you understand that it is independent of us. We have no control over that website nor the way your personal information is collected through those websites. THOSE WEBSITES MAY HAVE THEIR OWN PRIVACY POLICIES, AND WE ENCOURAGE YOU TO LOOK AT THOSE POLICIES OR CONTACT THE WEBSITE OPERATORS DIRECTLY TO UNDERSTAND HOW YOUR PERSONAL INFORMATION IS USED. THIS POLICY APPLIES SOLELY TO INFORMATION COLLECTED BY OUR SITES.

Keeping your personal information secure is also your responsibility. We recommend you log out after accessing your account, change your password periodically, and limit access to your computer or device and its browser. Do not share your username or password with anyone.


  1. Where is my information stored?

The data we collect from you will be transferred to and stored primarily with Neon One, WBI’s donor management, and donor processor provider. WBI’s SharePoint cloud-based content collaboration and management platform provides additional storage for any other personal information collected from you.  Secure permission protocols restrict access to information.  If you are using the Site from outside the US, the US’s data protection and other laws and other countries might not be as comprehensive as those in your country.


  1. How do you use cookies and other tracking technologies?

Our Site uses cookies to track how you use the Site. A “cookie” is a piece of data stored on the user’s computer or device containing information about the user. These cookies allow us to distinguish you from other users of our Site. This helps us provide you with a good experience when you browse our Site and also allows us to improve our Site. The cookies we use are “analytical” cookies. They allow us to recognize and count the number of visitors and see how visitors move around the Site when they are using them. This helps us improve our Site’s work by ensuring that users have a positive user experience.  We also use click-through and open mail tracking when our Site is accessed via links in an email we have sent. This enables us to identify the device or user accessing our Site uniquely. You may adjust your web browser if you do not wish to receive cookies, but this may prevent you from taking advantage of some of our Site’s features.

Google Analytics is a Google tool that we use for web analysis. This tool – along with others such as services provided by Facebook – allow us to understand how our users interact with our Site, collect demographic information for aggregate use, and collect other non-personal information such as device type, location, and the websites that users visit before or after our Site. For more information on Google Analytics, please visit You can learn more about the cookies used by Google and how to manage them in your browser at

Our Site also uses web beacons or pixels through third-party service providers that allow us to track conversions and activity on our Site and generate WBI advertisements that appear on Google for you and other potential users. Such third parties may collect or receive information through your use of our Site and other websites, mobile applications, and devices over time to provide advertisements or other services. If you want to prevent third parties from delivering tailored advertising, VISIT THE NETWORK ADVERTISING INITIATIVE OR THE DIGITAL ADVERTISING ALLIANCE TO OPT OUT of such advertising from companies participating in these industry programs. Please note that you may need to renew your opt-out choice if you change browsers or devices or delete cookies.

We may integrate certain parts of our Site with and allow you to log into your account on our Site through social networking platforms like Facebook. As part of such integration, the social networking platform provides access to certain information you have provided to that social networking platform. WBI will collect, use, maintain and disclose such information per this Policy. However, please remember that how social networking platforms collect, use, maintain and disclose your information is governed by the policies of such social networking platforms. WBI has and shall have no liability or responsibility for the privacy practices or other actions of any social networking platforms, websites, or third parties you use in connection with the WBI site.

  1. How do you treat personal information collected from children under 13?

WBI’s Site is not intended for children under the age of 13 years old. If you are under the age of 13, please DO NOT USE this Site. We do not purposefully or knowingly collect personal information (as defined in COPPA, 15 U.S.C. § 6501) from children under 13.  No one under the age of 13 may provide any information to or through our Site. If you are a parent or guardian of a child under 13 years of age and believe that they disclosed information to us, please contact us at the address below in Section 12. If we learn that we have collected or received personal information from persons under 13 years of age without verification of parental consent, we will exercise commercially reasonable efforts to delete this information. WBI is committed to complying fully with the Children’s Online Privacy Protection Act of 1998 (“COPPA”).

  1. Are there additional privacy rights for residents of California?

California law permits users that are residents of California to request the following information regarding our disclosure of your personal information to third parties for those third-parties’ direct marketing purposes: (i) a list of specific categories of personal information that we have disclosed to certain third parties for their direct marketing purposes during the immediately preceding calendar year; (ii) the identity of certain third parties that received personal information from us for their direct marketing purposes during that calendar year; and (iii) examples of the products or services marketed (if we have that information). If you are a California resident and would like to make such a request, please email us at or contact us at the address below in Section 12.  However, WBI has established a policy of not disclosing your information to third parties for direct marketing. 

The California Online Privacy Protection Act (“CalOPPA”) requires WBI to post a privacy policy and disclose how it responds to “do not track” signals. WBI does not recognize or respond to “do not track” browser settings. As noted in Section 8 on cookies, please see the Help section of your browser to manage security preferences related to cookies or web beacons.

  1. Are there additional privacy rights if I am resident in the European Economic Area (EEA)?

If you are accessing the Site from within the EEA, then you have additional privacy rights under the Regulation (EU) 2016/679 (General Data Protection Regulation) (GDPR). For further information about the processing of your personal data and your rights, including the length of time your personal data is stored, the legal basis for processing your personal data, and how you can exercise your privacy rights, please refer to the GDPR EU site.

WBI does not specifically solicit names or contact details from EEA residents.  EEA residents are welcome to sign up to receive WBI newsletters or other communications.

  1. What if I need to update my personal information or don’t want you to have it anymore?

If your personal information has changed (such as your zip code), or you decide that you no longer want to receive information from us, please let us know by:

Sending an email:

Writing to the following mailing address:

Donor Relations:

WellBeing International
9812 Falls Road #114-288

Potomac, MD 20854


 Calling the following telephone number:

+1 240-778-4465 (and ask for Supporter Donor Relations)

In certain circumstances, we may not be able to remove your information from our systems altogether. For example, we may retain personal information for legitimate business purposes to meet your needs or, if required, by law. All personal information that we keep will continue to be subject to the terms of the Policy to which you have previously agreed.

Instructions for unsubscribing from emails will also be included in each email communication we send.

  1. Whom can I contact with questions?

If you have any questions about this Policy, the practices of our Site, or your dealings with our Site, please contact:

Donor Relations:

WellBeing International
9812 Falls Road #114-288

Potomac, MD 20854

+1 240-778-4465



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